Payment and Cancellation Policy

Last Updated: October 1, 2026

Introduction

1. Corporate Structure and Financial Operations

Welcome to Digitronexa. This website, along with all services, platforms, and billing mechanisms provided herein, is owned, managed, and operated by our parent corporate entity, Ale Global Solutions, legally registered in India.

Please be advised that Digitronexa is a proprietary brand and trading name of Ale Global Solutions (Registered in India) for Professional Services (Email Campaign Execution, Landing page Design, Website development, Digital Marketing, etc.). All commercial contracts, service invoices, financial agreements, and transaction reversals are legally processed, managed, and executed under the sole corporate authority of Ale Global Solutions.

2. Multi-Currency Billing & Settlement Framework

To accommodate our international clientele, our payment ecosystem supports flexible multi-currency processing:

  • Primary Operating Currency: The baseline default currency for all standard pricing tier calculations, quotes, and primary invoicing is Euros (EUR).
  • Alternative Localized Currencies: For clients who prefer to transact in their local denomination, we provide secure payment tracking links in US Dollars (USD) or other major local currencies supported by our payment gateways at the time of checkout.
  • Merchant of Record Disclosures: Regardless of your chosen payment currency, you explicitly acknowledge that your financial records, credit/debit card statements, or PayPal transaction history will display “ALE GLOBALSOLUTIONS” or *“AGSOLUTIONS” as the billing entity.
  • Card-Issuer Variations: If you complete a transaction in a currency different from your funding bank account’s native currency, your local card issuer or PayPal may apply an internal cross-border fee or currency conversion margin. Ale Global Solutions holds no liability for issuer-side exchange variations. By processing a payment on our platform, you confirm your legal agreement to this operational framework.

Cancellation Policy

1. General Refund Principles

All payments made to DigitroNexa are considered payments for professional services, expertise, consultation, project planning, design, implementation, and resource allocation.

Because work often begins shortly after project confirmation, complete refunds are generally not available once project activities have commenced.

Refund eligibility shall be determined based on:

  • The type of engagement purchased
  • The amount of work completed
  • Resources allocated to the project
  • Third-party costs incurred
  • Deliverables already provided
  • Contractual obligations agreed upon between the parties.

2. Fixed-Price Projects

Fixed-price projects include, but are not limited to:

  • Email Template Design
  • Landing Page Design
  • Marketing Automation Setup
  • Campaign Build and Deployment
  • CRM Integration Projects
  • Custom Marketing Operations Projects
  • Website Design and Development Services
2.1 Cancellation Before Project Start

If the Client cancels a project before any work has commenced, Digitronexa may issue a refund of up to 100%*** of the amount paid.

***Administrative fees, payment gateway charges, and processing costs may be deducted.

2.2 Cancellation After Project Start

Once project work has commenced, the Client shall be responsible for payment of all work completed up to the cancellation date.

Any refund will be calculated as:
Amount Paid – Value of Completed Work – Third-Party Expenses – Administrative Charges

Digitronexa shall determine the percentage of work completed in good faith based on project records, time allocation, and deliverables produced.

2.3 Completed Deliverables

No refunds shall be issued for:

  • Approved designs
  • Delivered templates
  • Completed landing pages
  • Configured automation workflows
  • Implemented integrations
  • Strategy documents
  • Technical documentation
  • Any deliverable that has been accepted, approved, or utilized by the Client.
3. Milestone-Based Projects

Due to the digital, tailored, and time-intensive nature of custom professional services, Ale Global Solutions operates on a strict milestone-based fulfillment structure.

Once a service tier has commenced, fees paid are allocated to manual production hours, computational engineering, and strategic assets, and are governed by the following refund eligibility windows:

3.1 – Before Project Kick-off:

Clients may request a full cancellation and up to 100% *** refund within 48 hours of completing a payment, provided no project scoping, design work, or setup has begun.

***Administrative fees, payment gateway charges, and processing costs may be deducted.

3.2 – Email Campaign Execution

Fees paid toward active billing cycles or deployed campaigns are non-refundable. If an email strategy has been drafted but not yet broadcast, a partial refund of the specific milestone fee may be authorized at our sole management discretion.

  • All completed milestones remain payable and non-refundable.
  • Any upcoming unpaid milestones shall be cancelled.
  • Digitronexa shall deliver completed work for paid milestones upon settlement of outstanding balances.
3.3 – Landing Page Design & Website Development:
  • Phase 1 (Wireframing/UI Concept Approved): 100% of the project initiation fee becomes fully non-refundable once the client approves the initial structural concept.
  • Phase 2 (Development/Staging Code Built): No refunds will be issued once custom programming, script building, or hosting deployment has taken place.
3.4 – Digital Marketing Services:

Monthly retainers are fully committed to campaign operations. A client may terminate ongoing services by providing a written notice to contact@digitronexa.com at least 30 business days before the next scheduled billing cycle. No partial refunds are issued for mid-month cancellations.

4. Monthly Retainer Services

Monthly retainers may include:

  • Marketing Operations Support
  • Campaign Management
  • Email Marketing Management
  • Marketing Automation Administration
  • CRM Management
  • Technical Support
  • Strategic Consulting
4.1 Notice of Cancellation

Clients may terminate a monthly retainer by providing written notice to contact@digitronexa.com at least 30 days prior to the next billing cycle.

4.2 No Mid-Month Refunds

Retainer fees are non-refundable once a billing period has commenced.

No refunds or credits will be issued for:

  • Unused hours
  • Unused support requests
  • Reduced service usage
  • Early termination during an active billing cycle.
4.3 Service Continuation

Services will continue through the end of the paid billing period unless otherwise agreed in writing.

5. Discovery, Consulting, and Strategy Services

Fees paid for:

  • Discovery Workshops
  • Consultation Sessions
  • Audits
  • Strategic Planning
  • Marketing Assessments
  • Technical Assessments

are fully earned upon delivery and are strictly non-refundable.

6. Client Responsibilities

The Client is responsible for providing:

  • Content;
  • Brand assets;
  • Access credentials;
  • Feedback;
  • Approvals;
  • Technical information necessary for project completion.

Delays caused by the Client shall not constitute grounds for refunds.

7. Client Delays and Project Suspension

If required information or approvals are not received within 30 consecutive days:

  • The project may be placed on hold.
  • Digitronexa may reallocate resources to other projects.
  • Additional restart or reactivation fees may apply.
  • No refunds shall be issued for completed work.

Projects inactive for more than 90 days may be deemed abandoned and closed.

8. Third-Party Costs and Software Fees

The following costs are non-refundable under all circumstances:

  • Marketing automation platform fees;
  • Email service provider fees;
  • CRM subscriptions;
  • Hosting charges;
  • Domain registration fees;
  • Advertising spend;
  • Software licenses;
  • Third-party integrations;
  • Premium plugins and extensions.

Such fees remain subject to the terms and policies of the respective providers.

9. Revisions and Quality Assurance

Digitronexa is committed to delivering services consistent with the agreed scope of work.

Where concerns arise regarding deliverables, the Client agrees to provide Digitronexa with a reasonable opportunity to:

  • Correct defects;
  • Make revisions;
  • Address implementation issues;
  • Fulfill agreed project requirements.

Refund requests shall not be considered until such reasonable remediation efforts have been completed.

10. Chargebacks and Payment Disputes

Ale Global Solutions and its proprietary trading division, Digitronexa, maintain an open, transparent communication channel to resolve service-related concerns. To combat “friendly fraud” and payment processing disputes, you explicitly agree to the following terms:

  • Mandatory Internal Resolution: In the event of a dispute, service delay, or billing error, you agree to contact our dedicated escalation desk at contact@digitronexa.com to seek a formal resolution before initiating an external claim with your card issuer or banking provider. We commit to reviewing and responding to all ticketed disputes within 3 business days.
  • Statement Descriptors Unfamiliarity: By accepting these terms, you confirm you are aware that payments are legally processed by Ale Global Solutions and will appear on your financial statements under “ALE GLOBALSOLUTIONS” or “ *AGSOLUTIONS”. Filing a dispute based solely on an unfamiliar statement identifier constitutes a breach of this contract.
  • Impact of Retaliatory Chargebacks: If you bypass internal support channels and file a forced payment dispute or chargeback via Payment Partner Gateway/your issuing bank, Ale Global Solutions reserves the right to immediately suspend all active digital properties, sever website code connectivity, cancel pending email campaigns, and withhold delivery of all uncompleted assets.
  • Evidence Submission: We maintain detailed transaction trails, time-stamped communication logs, approved project briefs, and IP check-in records. In the event of a banking dispute, these metrics will be formally submitted to Payment Gateway Merchant Services and your card network to protect our merchant ecosystem. Digitronexa reserves all rights to provide project records, communications, contracts, approvals, and deliverables as evidence in dispute proceedings.
10.1 – Final Settlement & Transaction Fee Recovery
  • Original Funding Method: Approved refunds will be routed exclusively through Payment Gateway Provider back to the initial funding account used at checkout. We do not issue cash, wire transfers, or third-party bank checks for transaction reversals.
  • Processing Timelines: Refunds are verified, authorized, and cleared within 7 to 10 business days from the date of mutual agreement.
  • Transaction Fee Deductions: Please note that while we do not assess an internal refund fee, the baseline payment processing fees originally charged by the gateway (e.g., PayPal or other Payment gateway cross-border commercial merchant fees) are non-refundable and will be deducted from the total refund allocation.

11. Exceptional Circumstances

Refund requests resulting from exceptional circumstances shall be reviewed on a case-by-case basis.

Approval of any refund remains solely at the discretion of DigitroNexa and shall not establish a precedent for future requests.

12. Limitation of Liability

Under no circumstances shall DigitroNexa be liable for indirect, incidental, consequential, special, or punitive damages arising from service cancellation, project delays, loss of business opportunities, loss of revenue, or marketing performance outcomes.

Any approved refund shall be limited to the actual amount paid by the Client for the affected service.

13. Changes to This Policy

DigitroNexa reserves the right to modify this Policy at any time without prior notice. Updated versions will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of the updated Policy.

Contact Information

For refund requests, cancellations, or billing inquiries, please contact DigitroNexa through the contact details available on our website.

Digitronexa

Email : contact@digitronexa.com

Website: https://digitronexa.com