Refund and Cancellation Policy

Last Updated: April 1, 2026

Introduction

This Refund and Cancellation Policy (“Policy”) governs all services provided by DigitroNexa (“Company,” “we,” “our,” or “us”). By purchasing or engaging our services, you (“Client,” “you,” or “your”) acknowledge and agree to the terms outlined below.

DigitroNexa provides customized digital marketing, marketing automation, email operations, landing page development, design services, consulting, and related professional services. Due to the customized nature of these services, refunds are subject to the conditions stated herein.

1. General Refund Principles

All payments made to DigitroNexa are considered payments for professional services, expertise, consultation, project planning, design, implementation, and resource allocation.

All payments made to DigitroNexa are considered payments for professional services, expertise, consultation, project planning, design, implementation, and resource allocation.

Because work often begins shortly after project confirmation, complete refunds are generally not available once project activities have commenced.

Refund eligibility shall be determined based on:

  • The type of engagement purchased;
  • The amount of work completed;
  • Resources allocated to the project;
  • Third-party costs incurred;
  • Deliverables already provided;
  • Contractual obligations agreed upon between the parties.